Shipping and Returns

SHIPPING

Shipping Rates:

We offer both UPS and USPS for our shipping methods. Our Standard shipping method is generally shipped via UPS SurePost. This method has UPS pick up the order from our warehouse, then they deliver it to the local post office, USPS, who then completes the delivery. UPS Ground and 2nd Day are shipped out via UPS. See our shipping rates below.

United States

Standard Shipping Charges:

United States
0-$25  $8.99
$25-$50  $9.80
$50-$100 $10.80
$100-$150 $12.80
$150-$200 $14.80
$200-$250 $16.80

 

High value orders over $250 will ship via UPS and will be billed at UPS Ground Rates.

UPS Shipping:
UPS shipping options are billed at actual UPS rates plus $2.45 for packaging and handling.

Estimated Shipping Transit Times:
Standard Shipping: 3-7 Business Days
UPS Ground: 1-5 Business Days
Express UPS 2nd Day: 2-Business Days
International Express: UPS 3-5 Business Days

*Please allow 24 hours for us to process your order.

International Rates:
We use UPS International Shipping. Our rates are pulled directly from UPS’s system in real time less 40% off for our customers.

Customs and Brokerage Fees:
Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees are variable and you should contact your country’s customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.

 

SHIPPING METHODS

Ship Methods – Domestic U.S.

Standard

When “Standard” shipping is selected, we use the most economical method, orders under 5lbs are shipped via USPS and over 5lbs are shipped via UPS.

  • The transit time for Standard shipping is 3-7 business days.
  • This is the only ship method that delivers to a P.O. Box location within the U.S.
  • SurePost is a service in which UPS may transfer the shipment to USPS to be delivered. Orders from 1-5 pounds will ship in this fashion, this method will come with both UPS and USPS tracking information.

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Ground

  • This UPS method is for those who prefer packages to be shipped via UPS Ground only.
  • The transit time for this ship method is 1-5 business days.
  • UPS Ground does not deliver to P.O. Box locations.

UPS 2nd Day Air

  • UPS 2nd Day Air will deliver within 2 business days.
  • This method does not deliver to P.O. Box locations.

Ship Methods to Canada

USPS

  • USPS shipments to Canada are approximately 7-9 business days in transit.
  • This is the only ship method that delivers to a P.O. Box location within Canada.
  • Tracking information is not provided with USPS shipments to Canada.
  • This method may not always be available due to weight and value restrictions.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/Border Inspections.
  • Sex Toy Distributing is not responsible for these charges.

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Standard

  • Standard UPS shipments to Canada are approximately 6-8 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/Border Inspections.
  • Sex Toy Distributing is not responsible for these charges.

UPS Worldwide Expedited

  • UPS Worldwide Expedited shipments to Canada are approximately 3-5 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/Border Inspections.
  • Sex Toy Distributing is not responsible for these charges.

Ship Methods to International Locations (Outside the U.S. and Canada)

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Worldwide Expedited

  • UPS Worldwide shipments to international locations are approximately 3-5 business days in transit.
  • Does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into international locations. Customs and duties fees may be applied to the recipient by International Customs/Border Inspections.
  • Sex Toy Distributing is not responsible for these charges.

UPS Worldwide Express

  • UPS Worldwide shipments to international locations are approximately 2-3 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into international locations. Customs and duties fees may be applied to the recipient by International Customs/Border Inspections.
  • Sex Toy Distributing is not responsible for these charges.

 

RETURNS

Return Policy:

Items may only be returned if product is defective upon arrival. We will not accept returns for items that are not defective. 

We will authorize returns for unused products with a return authorization approval number. Please do not attempt to return anything without contacting Happy Her first. Returns are subject to a 20% restocking fee. If you receive a defective product we will gladly replace it within 30 days of sale.

For authorization, contact info@sextoydistributing.com referencing your order number or call 714-907-1035

 

*Backorders: In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to info@happyher.com referencing your order number.

 

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We’re not responsible for lost or stolen packages